Returns Policy

Uni Vapes Returns Policy - Effective Date: 01/01/24

Thank you for shopping at Uni Vapes. This Returns Policy outlines our guidelines for returns, exchanges, and refunds. By making a purchase from us, you agree to the terms outlined below.

Returns Eligibility

We accept returns for eligible products within [number] days of the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

How to Initiate a Return

1. Contact our customer support team at info@univape.ca within 14 days of receiving your order to request a return authorization.
2. Provide your order number, details about the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a Uni Vapes error or a defective product. We recommend using a trackable shipping service for returns.

Refunds

Refunds will be issued once the returned item is received and inspected. If the return is approved, a refund will be processed to the original payment method within 3 business days.

Exchanges

If you received a defective or damaged product, we will gladly exchange it for a new one. Contact us at info@univape.ca to initiate an exchange.

Non-Returnable Items

Certain items are non-returnable, including but not limited to e-liquids, opened or used products, and items not in their original condition.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 2 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.

Cancellation Policy

Orders can be cancelled within 4 hours of purchase. Once an order is shipped, it cannot be cancelled, and the standard returns process applies.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at <a href="mailto:info@univape.ca?subject=Returns%20Inquiry&body=Hello%20Uni%20Vapes%20Team">info@univape.ca</a>.

Uni Vapes
335 Yonge Street, 6,
Toronto Ontario
M5B 2L3, Canada
<a href="mailto:info@univape.ca?subject=Returns%20Inquiry&body=Hello%20Uni%20Vapes%20Team">info@univape.ca</a>
+1-437-267-1990