Politique d’expédition
Last updated: July 2026
At UniVape, we are committed to shipping orders quickly, securely, and in compliance with applicable Canadian federal, provincial, territorial, municipal, and carrier requirements for vaping products.
By placing an order with UniVape, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends and holidays.
Processing times may vary during promotions, high-volume periods, statutory holidays, or due to product availability.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
Canada-Only Shipping
UniVape currently ships within Canada only.
We do not ship vaping products internationally. Shipping availability may vary depending on the destination province, territory, municipality, and applicable laws or carrier restrictions.
Shipping Methods and Rates
Available shipping options and rates are shown at checkout before the order is completed.
Shipping costs may vary based on order weight, package size, delivery destination, and the selected shipping method.
Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, remote locations, address errors, or other events outside UniVape’s control.
Age Verification and Proof of Age Delivery
UniVape sells and ships vaping products only to customers who meet the legal age requirement in their province or territory.
All orders containing vaping products may require Proof of Age and/or an adult signature upon delivery or pickup.
The recipient must present valid government-issued photo ID when requested by the carrier or delivery provider. The ID may be required to match the name and shipping information on the order before the package is released.
Packages will not be released to anyone who does not meet the required age verification standard.
Failed Age Verification or Refused Delivery
If age verification cannot be completed, the package may be refused, held for pickup, returned to UniVape, or cancelled.
If an order is returned due to failed age verification, refusal of delivery, unavailable recipient, incorrect address, or failure to pick up the package, the customer may be responsible for original shipping charges, return shipping charges, and any applicable restocking or handling fees.
Shipping fees are non-refundable once the order has been shipped.
Shipping Restrictions
UniVape ships only where permitted by applicable federal, provincial, territorial, municipal, and carrier requirements.
Some products, flavours, nicotine strengths, or product categories may be restricted in certain locations. UniVape reserves the right to cancel, refuse, or modify any order that cannot legally or safely be shipped to the destination provided.
Incorrect Address
Customers are responsible for providing complete and accurate shipping information at checkout.
UniVape is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete addresses. If a package is returned due to an address issue, additional shipping charges may apply before the order can be reshipped.
Tracking
Once your order has shipped, tracking information will be sent by email where available.
Tracking updates are provided by the carrier and may take time to appear after the shipping label is created.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the carrier, UniVape is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside our control.
However, customers may contact us and we will assist with available carrier tracking or claim support where possible.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact UniVape as soon as possible after delivery with your order number, photos of the package, and details of the issue.
Claims may be reviewed based on carrier requirements and available shipping records.
Order Changes and Cancellations
Orders may be changed or cancelled only before they are processed or shipped.
Once an order has shipped, it cannot be cancelled.
UniVape reserves the right to cancel any order due to failed age verification, product availability, payment issues, suspected fraud, shipping restrictions, or compliance concerns.
Contact Us
For questions about shipping, delivery, tracking, or your order, please contact us at:
UniVape
335 Yonge Street, Unit 6
Toronto, Ontario
M5B 2L3, Canada
Email: info@univape.ca
Phone: +1 437 267 1990
Website: www.univape.ca